PubliSrv turns your documents, policies, and FAQs into a 24/7 assistant — by chat and by phone. Residents get answers at 8 PM on a Tuesday. Your staff handles only what they should.
You don't have a staffing problem. You have a documentation problem dressed up as a staffing problem.
Permit rules, policy lookups, eligibility checks — your staff answers them over and over instead of doing the work only they can do.
PDFs, web pages, manuals, memos, intranet posts. Residents can't find what they need, and neither can new hires.
Constituents need answers at 8 PM on a Tuesday. Your office is closed and the call drops into a voicemail no one will return until Thursday.
Answers in plain language, in English or Spanish, trained on your documents. Cites the source — every time.
A real phone number per organization. Voice AI handles the FAQ. Complex calls route cleanly to staff.
Drop in PDFs, drop in URLs. PubliSrv ingests, structures, and learns in minutes. No prompt engineering required.
English and Spanish out of the box. Vietnamese, Mandarin, and Tagalog available on request.
SOC 2 Type II infrastructure. Every answer is logged, cited, and reviewable. Your data stays yours.
Non-technical owners can edit instructions, add sources, retrain, and test — without filing a ticket.
Drag-and-drop PDFs, paste URLs, or hand us a sitemap. Policies, FAQs, permits, manuals — PubliSrv takes them all.
Two sentences in plain English. "You're the Woodlands covenant assistant. Always cite your source. Route complex cases to staff." Done.
Embed the chat on your site. Forward calls to the dedicated number. The next constituent who calls at 8 PM gets a real answer.
Jurisdiction-specific rules, neighborhood criteria, fee calculators, RDRC timelines. PubliSrv walks the resident through the decision tree, then points them at the right form.
Try the demoCovenant & permit answers, 24/7.
Permits, plan review, inspections.
License & regulation answers, statewide.
Travel & expense policy, instantly.
Pilot averages across 4 Texas organizations, Q4 2025–Q1 2026. Per-call savings calculated against ICMI government call center benchmark of $8–12 per inbound call.
Tell us about your org. We'll send a tailored demo within the hour — chat plus a working phone line — using docs from a comparable agency so you can poke at it before our call.